收到第三方监控的邮件说，Server is not available.
上网点击，果然连接不了。想起了前一个月，bluehost已经被GFW封了，还要找代理服务器上去。
好不容易打开了Bluehost.com的首页，赶紧联系了Live Chat的客服。
Adam: Hello! Welcome to our live chat. Please allow me a moment to read over your question. Keep in mind that we take multiple chats at one time so my response to your questions may take a few moments.
Adam: What can I help you with?
Karl: hello, I can’t ping my site, www.karlinabattle.net, does it crash?
Adam: Let me check on that domain.
Karl: ok, tks
Karl: still here?
Adam: Still here.
Karl: what’s going on?
Adam: Should be up in about 10 minutes, had to replace one of our AC units in the cold room your server is located in.
Karl: AC power?
Adam: air conditioning unit.
Karl: oops, it’s really bad, does anyone notice me or send me a mail to let me know?
Adam: No, it was something we needed to do immediately.
Karl: ok, hope everything is ok
Karl: thank you, I will check it in few moments.
Adam: Anytime.
Karl: bye
Adam: Bye.
10分钟以后，上去看了，果然好了。虽然对这样的机房调整没有事先和站长我联系感到很生气，但是想想我这里是下午1-2点，美国那里是凌晨，毕竟要照顾到大部分的美国站长和美国用户，谁让你厚着脸皮一定要将站点建在美国呢？不过客服还是很坦承和专业的，会告之你具体原因，比较起中国某些公司的客服，主要以搪塞为主，基本上专业知识的背景都不是很够。
总之，好事多磨！
